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I am excited to be a Mentor for @nycbigapps 2014!

over 3 years ago | James Torio: Designing the experience

NYC BigApps is back for 2014 with new rules, new prizes, and a new mission! Whether you’re a novice or a pro, a coder or designer, a marketer or investor, visit NYCBigApps.com to learn more about the city’s largest civic tech event and to sign up for updates. Sign up for the latest updates NYCBigApps.com

People don’t buy features, they buy promises

almost 4 years ago | James Torio: Designing the experience

When creating a product, its easy to be seduced into focusing purely on tangible side; the features, the interaction models, the design. They are important to the success, but they can also blind us from seeing that what customers really pay for. The promises the product holds out and the experiences that result from using […]

IdeaChat – Innovation in product design

almost 4 years ago | James Torio: Designing the experience

I had a conversation on spreecast on how to generate ideas for products and how to quickly test your ideas. Innovation in product design

International Design for Experience (DfE) awards

about 4 years ago | James Torio: Designing the experience

I am excited to be a judge for the international Design for Experience (DfE) awards. This program recognizes people and companies that have achieved success in the design of user- and customer-centered products and services. If there’s a team, product, company, agency, or service that you feel deserves recognition, please nominate them: http://awards.designforexperience.com/

Daily list of questions for my projects

about 5 years ago | James Torio: Designing the experience

For project teams: Is my team happy? How are we performing against our work plan? What impediments do I need to remove? Do I need to reallocate resources? Are we on target to deliver? What coaching opportunities are there? What are we learning? e.g. Have we gotten on smarter on the domain -if so Does the […]

What are you personal goals for the project?

about 5 years ago | James Torio: Designing the experience

Do you know your teams goals? Not the typical goal of delivering a project on time and under budget. Their personal goals, what they hope to get out of a project. Before a project kicks off, I chat with each team member individually to understand their goals. It varies widely from trying out a new technology, […]

138 years of popular science by Jer Thorp

about 6 years ago | James Torio: Designing the experience

Jer Thorp walks through his process of how he created a recent visualization for popular science magazine. Part of his process that I find interesting is he says, “This is a really common approach for me to take – building small tools during the process of a project that help me solve specific problems.” Another interesting point […]

Experience Maps Identify Inefficiencies and Opportunities

about 6 years ago | James Torio: Designing the experience

An experience map is a holistic view of all of the touchpoints or interactions people have with a brand. It enables you to determine a number of key factors: Frequency and duration of each touchpoint Levels of satisfaction with each touchpoint Points of failure or bad experiences Opportunities to innovate during the experience A foundation for determining […]

Lessons from Magic Kingdom

about 6 years ago | James Torio: Designing the experience

The majority of the products and services we use have no lasting impact in our lives, they are a means to an end. We only think about and talk about those that either don’t meet are exceed our expectations. I noticed a couple of patterns while taking my family to Disney’s Magic Kingdom. 1. Highly orginaized and […]

Set higher goals for yourself

about 6 years ago | James Torio: Designing the experience

It is not another project, this one is going to be game changing. It will revolutionize how people think about the subject, change the way they work, shake up the industry and position us as global leaders in the space. People will line up to spend $350,000 for an annual subscription! Make yourself nervous, uncomfortable and […]

Take a second look – they may not be stupid

about 6 years ago | James Torio: Designing the experience

That person is stupid. The client is stupid because he shot down my idea. The developer is stupid because he is pushing back on the worlds most beautiful design. The designer is stupid because she cares about the UI being pixel perfect in IE 7. It could be our client, team member or anyone else we interact with. […]

The insurgency of quality

over 6 years ago | James Torio: Designing the experience

What comes to your mind when you think of quality? For many of us it is our craft. We think of quality in terms of the code we write or our ability to follow a process such as Agile; the more story points we complete in a sprint, the higher our quality. High quality craftsmanship and process are the […]

Creating your own boundaries

over 6 years ago | James Torio: Designing the experience

It is much easier to follow direction than to blaze a new path. To join another project and do what we perceive as what is expected from our role.  To limit ourselves, our growth, our opportunities by creating our own boundaries. Or even … Continue reading →

Reframe the problem to avoid fools gold

over 6 years ago | James Torio: Designing the experience

When a new project starts, there is excitement around finding the answer to the eternal question of what problem are we trying to solve? Once we identify the problem, we switch gears and strategize the solution. Only to find months later the project did … Continue reading →